Returns & Policies

Refund Policy

Loss

It is the primary intent of this policy to protect our customers against any loss during shipment brought about by Ascension Cellars, its employees or those entrusted to deliver its products. If a purchased product is mailed or shipped and is lost in transit, Ascension Cellars will replace the product on completion of a trace. If the product is no longer available, or if the purchaser requests, Ascension Cellars will refund the full amount paid.

 

Damaged Orders

For mailed or shipped orders, a full refund will be given for any bottles broken in transit, as Ascension Cellars takes full responsibility for safe packaging. Claims should be made within one week of receipt of product. If the purchaser prefers, Ascension Cellars will replace such product at no cost, providing that it is still available.

 

Corked or Flawed Wine

We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@ascensioncellars.com to arrange for the return of corked or flawed product.

 

Site Policy, Modifications & Severability

Ascension Cellars reserves the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition

 

Privacy Notice

We may contract with third party marketing companies to serve advertisements on our behalf across the Internet.  They may collect non-personal information about your visits to our website, and your interaction with our products and services.  They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services.  These targeted advertisements may appear on other websites that you visit.  The anonymous information is collected through the use of technology such as Cookis and Web Beacons, which are industry standard.  No personally Identifiable Information ("PII") is collected in this process.